Monday 28 November 2011

Fashion PR with political message

   Katy Perry, American singer, 27, was dressed in a gorgeous gown printed with Chinese political slogan, 緑色経済, meaning "green economy" at American Music Award. It is making buzz especially among Chinese people mocking and criticizing her choice of the dress, according to The Daily Telegraph and The Mail Online. There are lot of questions coming up. Why does she dare to carry the slogan? Does she know the meaning? What is the benefit for her?

   The dress is designed by Vivienne Westwood. On her official website about her spring/summer 2012 collection she writes;
   "The collection has 3 main influences : China, because I hope their traditional wisdom and experience from a culture going back to Confucius may help us to save the planet; the desert because of climate change; and 17th century corsets."
   Then she reveals that the slogan was written by a Chinese official in his calligraphy. She met Mr Wang in Nairobi working with United Nations and was inspired by the slogan implying sustainability. For Westerners, any Chinese characters look so cool especially if it means good for environment.
   However, looking at the environmental situation and rapid growth in China, how can you say it's green?
   I don't think just one dress will destroy the reputation of Katy and Ms Westwood badly, but it's good for celebrities to stay politically neutral because they are supported by fans in every political beliefs. Some people may have already tagged her with pro-communism. If I were in charge of managing Katy, I would have been upset.  


 

Bookmark for Sho

Here are some links that gave me good insight on PR matters. I use this space of the article as a bookmark of links.

<Google's PR using origami master>
http://www.guardian.co.uk/technology/2012/mar/14/akira-yoshizawa-celebrated-google-doodle

<Right to die, mercy killing. Court ruled>
http://www.telegraph.co.uk/health/healthnews/9137767/Tony-Nicklinson-right-to-die-case-Legal-action-can-go-ahead.html
<another mis-selling allegation on RBS and Lloyds>
http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/9136132/British-banks-hit-by-new-mis-selling-scandal.html
<The Sun and Scotland yard - power struggle>
http://www.guardian.co.uk/media/2012/feb/27/leveson-witnesses-power-nick-davies

<CSR-Tesco>
http://www.guardian.co.uk/environment/2012/feb/23/tesco-rspb-rainforests
<Twitter sphere>
http://www.guardian.co.uk/world/2012/jan/26/african-twitter-map-continent-connected#

<Developed story about breast plant and regulation on cosmetic clinic>
http://www.telegraph.co.uk/health/healthnews/9015050/Cowboy-tactics-of-cosmetic-firms-to-come-under-fire-from-MPs.html
<Breast plant removal for free?>
http://www.guardian.co.uk/uk/2012/jan/06/pip-breast-implant-removed-free
<MET restrict contacts with journalists>
http://www.guardian.co.uk/media/2012/jan/04/met-police-warned-of-drinking-with-journalists
<John Lewis sales up>
http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/8991655/John-Lewis-has-outstanding-Christmas-as-sales-jump.html
<Breast Plant> poor data on rupture
http://www.telegraph.co.uk/health/healthnews/8991649/Breast-implant-scandal-private-clinics-providing-poor-data-says-Andrew-Lansley.html
<Tesco withdrawing gay pride event>
http://www.guardian.co.uk/business/2012/jan/02/tesco-denies-rethink-gay-pride
<Reputation management and social media>
http://www.telegraph.co.uk/technology/social-media/8912701/Companies-must-learn-from-Qantas-Twitter-gaffe-and-TripAdvisor-blackmails.html
<Breast Plant> secretary playing down the risk
http://www.guardian.co.uk/politics/2012/jan/04/breast-implants-andrew-lansley-rupture
<Credit card transaction fee>
http://www.telegraph.co.uk/finance/personalfinance/borrowing/creditcards/8974820/Credit-card-fees-ban-will-stop-customers-being-ripped-off-says-treasury-minister.html

<Gun Control>
http://www.telegraph.co.uk/news/uknews/crime/8989090/Gun-licences-should-come-under-greater-scrutiny-expert-warns-in-wake-of-Horden-shootings.html

Friday 18 November 2011

Joe Lynam

   Joe Lynam, BBC business news correspondent, talked about the current economic situation in UK at the breakfast forum hosted by 3 Monkeys on Wednesday.  He is concerned about the decline of middle class and "Daily Mailisation" of the public.

   According to the recent statistics, the average salary of UK citizen is squeezed to 25,000 pounds. It was 28,000 three years ago. The reason he picked up was (1) UK is no longer a mass manufacturer, the decline of which affect blue colour (2) globalization (3) outsourcing-lots of legal work are outsourced in India.
   Because of income squeeze, middle class suffer from inflation, own no car, no house, spend less money. They might think university education is not necessary especially after they will be charged 9,000 pounds a year from next year. The quality of middle class and the economy will plunge.
   So, what do the politicians do? Middle class who comprise 40 per cent of the nation decides everything.  The politicians have to persuade them. However, the way you consume the news is internet, twitter. Who buys the newspapers? The articles tend to be short and easy. He called this phenomenon, "Daily Mailisation". He emphasized women could change the world.
   In terms of PR, what can we do under such a negative situation? He says, human story is important to get media coverage. (This is the same element as our lecturer, Mark, pointed out.)
   Joe shares his thoughts at his blog.

Breakfast Forum

   3Monkeys, a PR company in central London, invited Virgil (my classmate) and me to their breakfast forum. While I enjoyed the talk with BBC business news correspondent Joe Lynam, I had the most fruitful time in chatting with PR officers from 3 Monkeys and other agencies.

   One of my interests was how they got their job in the PR industry. A lady from 3 Monkeys used a recruitment agency. She was so lucky and contacted the agent so often that she found the place in 3 Monkeys before it was advertised in the recruitment market. At first she tried to become a journalist, but later realized that becoming a journalist is very competitive and changed her way.
   The second lady I talked to was a PR manager from a car insurance company. She had worked for 3 Monkeys until six years ago. She says, if you belong to a big company and feel you cannot be promoted more, you might look for a smaller agency or company. You would get promoted or earn good salary. People change their jobs within several years.
   The more people get involved in the job recruitment market, the more places will be available and the more people are encouraged to move to a new place, says Ian, Talent Acquisition Manager from 3 Monkeys. He has worked for 3 Monkeys for six months. Before having him, 3 Monkeys used a recruitment agency which costed commission fee.
   These conversations reminded me of the word of our lecturer. "80 per cent of jobs are not advertised." You always have to keep your antenna activated. I would like to add intuition as well from my experience.


Tuesday 15 November 2011

Ghost Bikes

 
   A white painted bicycle tied with the post on the street was a memorial of a victim.
When I walked along the busiest street in Greenwich
in November 2011, it horrified me at first. Every part of it was white and it seemed to be placed there for a long time. Later I found out this is not the only place a "Ghost Bike" exists. According to the Guardian, it is a worldwide campaign for both a memorial to feature the name of the dead rider and a reminder of cyclists and drivers about the accident.

Ghost bike in Greenwich
   The campaign started in the US in 2003. The website of the campaign shows how to participate and how to paint the bicycle, but it has a very poor list of ghost bikes even in the US. There is no event until ride of silence on 16 May 2012. Although it is supported by cyclist associations in some areas, the UK's main national cycling organisation is wondering if it will give the impression that cycling is dangerous. Actually in Greenwich there is a cycle shop just across the street from the ghost bike.
   I cannot see what the campaign is trying to achieve. I cannot see the clear agenda. It is important to raise social awareness about the road safety, but I suggest that they could go further such as lobbying a local government for legislation and educating kids with the partnership of police. They can host a symposium about the road safety.
   There are a lot of stakeholders to access; cyclist, victim's family, government, police, student, driver, business person, woman (great number of female cyclists killed in recent years in collision with lollies). The campaign can invite all of these stakeholders to the symposium.
   The Guardian is asking readers to help create a global map of ghost bikes. The readers can post their photos attached with the map at Flickr where  there are 400 photos posted as of 15 November. I posted one photo from Greenwich with condolence on the victim.

Saturday 12 November 2011

Effective way to promote nuclear power


   It is sad to say, but the most effective way to promote nuclear power stations in Japan has been propaganda. Even though we have realized how vulnerable they are to natural disaster after the great earthquake in 11 March 2011, we recently allowed a nuclear reactor in a different area from Fukushima to restart after the inspection. Did the argument of Japanese government supporting nuclear energy policy sound so strong? Or, are we Japanese easily manipulated? We are far away from the American ideal model.

 
   Let's take a look at a famous theory of public relations; four historical models of public relations practice by J. E. Grunig (1984). He showed how public relations has developed from propaganda to more interactive way to send information to the people.
   There are four steps. The first step is called "press agency model" where press officers send a message to the people in one way and the message is usually biased or untrue. The next step is "Public Information model" where the credibility of information is important although the flow of information is still one way. The third step is "Two way Asymmetric" approach where the organization receives a feedback for the people while it does not change its position. The most ideal model, Grunig assumes, is "Two way Symmetric" which urges the organization to change its position as a result of interaction with the people.
   Because Japanese government has downplayed the accident in Fukushima, Public Information model would be rejected. If the government employed "Two way Asymmetric", nothing would be decided because the government does not have enough ability or time to listen to everybody including anti-nuclear activists. It would be easier to manipulate the silent majority. Like in UK, majority of middle class decides everything. Moreover, the government would not change its policy to support nuclear power, so "Two way Asymmetric" has to be dismissed.

Click the chart to enlarge. Extracted from here
   Japan has 54 reactors and nuclear power stations which generate 14 per cent of domestic electricity. The government says the nations have to save energy during winter; otherwise the country will suffer from serious shortage of energy for heating. The government seems to imply, “without nuclear power, we would die, we would lose the competition with China and Korea.” It’s a fear appeal from the theory of persuasion. As Curtin and Gaither (2007) point out, public relations in Japan is not separated from propaganda, manipulation has worked well so far.
   However, press agency model will not last long. After the earthquake in Japan, the media disclosed the manipulative tactics of the government and the power companies. For example, the government had asked the power companies to look for somebody who speak out a favourable comment at a symposium about nuclear energy. Because of the manipulation, the opinion poll was relatively in favour of nuclear energy. Even after the earthquake, the government played down the accident. At first they estimated the level of seriousness as 3-4, and then admitted it was actually level 7, the same as Chernobyl.
   According to the Guardian, British government also tried to play down Fukushima stressing the importance of preventing the incident from undermining public support for nuclear power. The disclosed email from one official to multinational companies says “We need to ensure the anti-nuclear chaps and chapesses do not gain ground on this. We really need to show the safety of nuclear.” Later, it was revealed that a new reactor was not designed for earthquakes of the magnitude of the earthquake in Japan. I assume manipulation is working well in UK as well.
   Now the Japanese government is moving into Public Information model making use of statistics and estimates. It emphasises how ineffective the alternative energy is. The press release from the ministry of industry says if solar power is widely introduced to provide electricity consistently, it would cost 40 to 60 billion pounds by 2030. The government also argue that national parks for endangered species should be developed to set wind and geothermal power.
   Simultaneously, Office for Nuclear Regulation filed Fukushima report to maintain the nuclear power plant plan in September 2011. It argues that the largest credible earthquake in the UK is around magnitude 6.5, much less than Fukushima (9.0) and that the maximum tsunami height around the UK would be a 1-2m increase in sea level. It tries to persuade the people by using credible source this time.
   Following Grunig’s model, the government of Japan and UK may go so far to two way asymmetrical model.  However, if they were forced to employ symmetrical model finally, it would be time to give up nuclear power station like Germany.
<Sources>


Tuesday 8 November 2011

Statistics tricks you

   "Trick-or-treating may be widely banned on Halloween in the wake of riots in London this year." Mail Online, The Daily Telegraph and other news agencies reported the statics presented by Santander Insurance on 30-31 October, suggesting more people are reluctant to meet masked youngsters at home.
   According to the statistics, about 22 per cent said the visits by children requesting sweets should not take place this year, while 50 per cent would make it mandatory for parents to accompany the kids. It goes on to say 43 per cent of people would support a ban on people wearing masks that obscure their faces. After reading this article, our PR lecturer burst into laughter. "Are you serious?" Actually I did not hear any news about banning trick-or-teat on Halloween.
Extracted from Mail Online
   The message implied by the statistics is "Buy insurance for your house and properties, otherwise you will lose everything on Halloween." The spokesman for Santander says "For peace of mind in case any damage is caused, we would also urge people to keep their property and possessions protected with comprehensive home insurance."
   Statistics is an effective way to make a new story. Although it depends on news agencies whether the statistics get publicity, of course, Santander took advantage of riots and related the tragedy with their business. Obviously journalists do not take the advertisement, so Santander conducted online interview with 2,005 adults between 25 and 26 October, which would became usable for an article. The figure also included fear appeal. Santander employed multiple tactics of public relations.
   I found out that only the Daily Telegraph reported with paper version on 31 October. Mail Online, The Mirror, The Express and The Press Association covered the story at their online news sites. The Time, The Guardian neglected it. I thought low self-monitored people tent to take the story seriously.
   The problem is that journalists like statistics, which provide a clear headline. Five newspaper articles that I researched resemble very much and have similar phrases in common. They may be copied from the press release directly. I could not compare the articles with the press release because the press release has not been uploaded at Santander's website. If I were a journalist, I would regard it as rubbish. Have you seen anybody with masks rejected on Halloween this year?  Statistics lies on behalf of those who conducted it.

<Reference>
Paxman, L. 2011. Ban Trick or treating? How August's riots have made us terrified of our neighbours' children. [online] Mail Online. 31 October. Available at: http://www.dailymail.co.uk/femail/article-2055578/Ban-trick-treating-How-Augusts-riots-terrified-neighbours-children.html

The Mirror. 2011. Halloween: Fifth of people would back trick or treat ban after UK riots. [online] 30 October. Available at: http://www.mirror.co.uk/news/latest/2011/10/31/a-fifth-back-trick-or-treat-ban-115875-23526826/>

The Express. 2011. One in five says trick-or -treating should be banned. [online] 31 October. Available at: <http://www.express.co.uk/posts/view/280748One-in-five-says-trick-or-treating-should-be-bannedOne-in-five-says-trick-or-treating-should-be-bannedOne-in-five-says-trick-or-treating-should-be-bannedOne-in-five-says-trick-or-treating-should-be-banned>

The Press Association.,2011. A fifth 'back trick or treat ban'. [online] 31 October. Available at: <http://www.pressassociation.com/component/pafeeds/2011/10/31/a_fifth_back_trick_or_treat_ban?camefrom=pages>

The Daily Telegraph. 2011. Call for trick-or -treating ban in wake of riots. The Daily Telegraph. 31 October. p.5.

Friday 4 November 2011

Devonport House (English version)

   My residence, Devonport House, is a part of World Heritage of UNESCO. In order to protect the priceless building, we are prohibited from lighting a candle and bringing our own heater in the room. Well, here it seems the building is more important than the students.
   There are 125 single rooms in the residence, all with toilet, shower, and mini fridge. According to a website of travel agency, it was built as an apartment for nurses in 1920-30's. Because it is very old, each room has a different shape and layout, which make it unique. My room is in the class of standard-plus. The rent is 4800 pounds until June next year including internet connection and utility fee. Fortunately, I have five students in the residence from the same programme. We go to the lectures together.

   The kitchens in the residence are the place where people have a party on weekends and meet new people. Each flat with 5-8 rooms has a kitchen. Last week I brought a bottle of Japanese sake, named Gekkeikan in the kitchen, but it was actually made in California. One of my friends pointed out "Hey it's not Japanese!", so I promised to bring a real sake when I go home. In this way, the residence provides us with a communication tool.
   It is very competitive to sign up for Devonport House because it is located right next to the campus. I recommend living in this residence because the rate is very reasonable and it is easy to get along with my friends.

Tuesday 1 November 2011

Virtual Reputation

   Internet may destroy your reputation just over a night.
   I found two pieces of articles from recent newspapers. One is the story about a Chinese restaurant, China Rose, in UK which faces closure of their business after bad rumour spread through internet. The rumour says the restaurant was serving a dog meat, introducing a story about a woman customer who choked on a dog's identification chip. At first, the owner laughed at the rumour, but soon realized it is hard to defend against the urban myth after he received tons of cancellation. It seems that the same comment downgrading the restaurant had been copied over and over again, which finally moulded social proof.


   The other case is about a UK hotel, Riverside hotel, listed in the travel review website Trip Advisor. The owner was accused of writing fake positive reviews for her hotel and then posted "red flag" by the website. She denies the allegation and claims she lost revenue by 75 % and was forced to cut the rate by half. According to her explanation, a positive comment from a customer using the hotel's Wi-Fi network prompted the Trip Advisor's action.
   I just remembered my first trip to Amsterdam in September.  I completely relied on a travel website which gave me lots of clues about which hotel is safe, reasonable, clean, kind, and with nice hospitality. Especially for foreign travellers, it is easy to click on the site and make a reservation without talking over the phone. If I saw red flag on the hotel, I would not have stayed there.

   So, how reliable are travel websites? How biased are they? The article cites the comment of the co-founder of the reputation management company, pointing out that one fifths of the reviews could be fake. It would be better to double-check the content by hitting primary source i.e. calling the hotel directly or reading several guidebooks.
   From the point of view of PR practitioners, they need to know how to make use of social media to counter fake rumours.

References

Alleyne, R., 2011. Dead greyhound myth threatens to close Chinese restaurant. The Daily Telegraph. 14 October. Also available at: < http://www.telegraph.co.uk/foodanddrink/8824481/Chinese-restaurant-bankruptcy-fear-after-false-dog-meat-rumour.html >
Kenber, B., 2011. Hotelier damned by TripAdvisor for 'fake praise' sues for thousands in lost business. The Times. 25 October. p.11. (The same content of the article is available at Mail Online at: < http://www.dailymail.co.uk/news/article-2053221/Hotelier-sues-TripAdvisor-accusations-wrote-fake-positive-reviews-causes-revenue-plummet-75.html >